1.
What versions of Windows can MonitoringPC run on?
Answer:
MonitoringPC is fully functional on all windows platforms. I.E. Windows
95/98/ME/NT/2000/XP operating systems. Our application has been
tested many times to ensure it works 100% with your operating
system. 
2. Can I view logs in real time with MonitoringPC?
Answer: All loged files can be viewed in real time. MonitoringPC
will upload all logs every 2 minutes ensuring your logs are fresh
and accurately up to date!
3. How do I install MonitoringPC remotely?
Answer:
MonitoringPC was made to be very user friendly. The MonitoringPC application
can be completely configured in your user control panel right
here online. Once your configuration is complete you must download
the application to your PC. To remotely install MonitoringPC you must
attach the monitoring module to an email and send that email to
the Pc you intend to monitor!
4.
Will users know MonitoringPC is installed once they execute it?
Answer: MonitoringPC's installation will not be detected. You
will be able to attach an image so the person receiving the email
will see only an image with a message from you.
5. How do I view the logged information?
Answer: Each MonitoringPC member receives their own personal
MonitoringPC control panel console for viewing logs. Unlike other products
our server centralizes member information and dynamically stores
that information after your purchase. If you are having difficulty
finding your username and password please read the email you received
upon MonitoringPC instalation. This email will explain what is needed
to view the logs. This is where you will obtain your login information.
All of this is done dynamically online!
6. Can anyone view my log files?
Answer: You are the only one who can view your logged information
inside your MonitoringPC control panel console with your username and
password you have created during signup..
7. How often are logs cleared from my account
Answer: Each MonitoringPC member account offers you the ability
to clear the logs for all users being monitored or selected users
being monitored. You can remove logs at anytime. We will clear
all user logs at the end of every month to create faster access
to your members account.
8. Is MonitoringPC detected by virus scanners?
Answer: Of course not! MonitoringPC is a professional remote
monitoring solution designed to be just that. MonitoringPC does not
and will not be detected by virus scanners. This includes Macafee
and Norton anti virus.
9. Can MonitoringPC work on any internet connection?
Answer: Yes, unlike other products MonitoringPC can work on any
internet connection. This includes Lan, Dsl, Cable, T1, or dial
up connections.
10. I cannot download and configure my module?
Answer: Please check the receipt received upon purchase.
If u still experience problem please email our support team.
11. How does the MonitoringPC module get on a remote PC?
Answer: There are multiple methods you can use to get the
file on the remote machine. The most widely used option is to
send it via e-mail, and have the remote user execute it (keep
in mind, once it is executed, they will NOT be prompted with any
dialogs or windows. MonitoringPC will begin monitoring their machine
in 110% stealth).
The
other options would be to manually run the file on the target
machine, or copy it to a floppy disk or CD, take it to the machine,
and run it yourself. The possibilities are endless - however,
once the module is executed, it will continue recording until
YOU stop it from doing so!
12. How can I stop MonitoringPC from recording data on a remote
PC?
Answer: To stop MonitoringPC from recording a user, simply select
that user from inside the MonitoringPC control panel (after you have
logged into your account). Once the user is selected (the user
which you wish to no longer monitor), select "Uninstall MonitoringPC"
from the left hand column. MonitoringPC will be removed off that PC
immediately the next time it connects to the central MonitoringPC server!
13. How do I clear the logs from a recorded user?
Answer: To stop clear the log data MonitoringPC has recorded
from a user, simply select that user from inside the MonitoringPC control
panel (after you have logged into your account). Once the user
is selected (the user which you wish to no longer monitor), select
"Clear All Logs" from the menu bar. All of the logs MonitoringPC has
created will be cleared immediately.
14. My username and password are not being accepted?
Answer: Ensure that when you login to your MonitoringPC Member
Account, that you are using your EXACT username and password that
you created when you received the instalation email confirmation.
All usernames and passwords are case sensitive.
16. How often are logs updated?
Answer: All recorded MonitoringPC logs are updated server wide
ever 4-8 minutes (it is done at random intervals). It is best
to check logs everyone once and a while - as it may take extra
time for the logs to upload if the user is on a dial up connection.
17. Can MonitoringPC work if a firewall is present?
Answer: MonitoringPC will record and deliver all recorded data
to your control panel regardless of whether the remote pc is behind
a router or firewall configuration. All logs will be delivered
secretly undetected by the remote user.
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